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सफलता की कहानी / Success Story #2812427

NCH Docket No.: 2812427 Dated: 2021-06-30 Sector: Consumer Durables
Problem Reported: Consumer had purchased an Air Conditioner in the third week of June 2021 for ₹25,500/-. After installation, as the AC was not cooling properly, the consumer registered his grievance with the company immediately. The Technician visited after 3 days and found that the compressor was not working, and said that it would take 7-10 days to replace. The consumer contacted the company for replacement as the AC was brand new and within the warranty period as well, but he had not received any response from the company end.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the response received from Company on the NCH Portal stated that “We have coordinated with branch and as per the branch the amount of customer's product have been refund as per the demand of customer & issue have been resolved
Consumer Remark in INGRAM: Excellent! Your team work is very good and persons are honest
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