NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #1981675

NCH Docket No.: 1981675 Dated: 2020-04-07 Sector: E-commerce
Problem Reported: Consumer had deposited ₹10,000 in his e-wallet account with the company on 13th March 2020 with his registered mobile number. Due to Covid-19 lockdown as he was unable to use the money for cab booking, he wanted the amount of ₹9300 transferred to his bank account but was getting error message 400. He had sent several mails to the company but the issue was not resolved.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal stating that “The concern was discussed with the customer and matter was amicably settled. Hence, issue stand closed by the customer. We spoke with the customer and the customer mentioned that the issue was already resolved 2 days back.”
Consumer Remark in INGRAM: Excellent! Thank you very much for your kind
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps