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NCH Docket No.: | 2766288 | Dated: | 2021-06-06 | Sector: | Banking |
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Problem Reported: | Consumer has a savings account in a large Private Sector Bank. In the first week of June 2021, he was a victim of a scam on social media. Someone had taken his debit card details and he lost an amount of ₹ 30,000. After that he approached the bank, but did not get any resolution. | ||||
Escalation by NCH: | As the Private sector bank is a convergence partner of the National Consumer Helpline, the grievance was responded by the Bank on the NCH Portal that ‘Our official communicated that the amount has been credited to beneficiary.’ | ||||
Consumer Remark in INGRAM: | Excellent ! Thankyou very much sir. Saved me lot. thankyou. I m very happy about it |
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