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| NCH Docket No.: | 2844592 | Dated: | 2021-07-16 | Sector: | Consumer Durables |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had raised a request for Servicing of his branded water Purifier in early July 2021. The service person deputed said that only if there is a problem they will solve it, and hence did nothing, except changing the pre filter and that that too, only at the request of the consumer when he asked them to inspect it. There were a lot of cockroaches in the purifier. He called customer care again, and they gave him a new request number, but without providing any service, they cancelled his request after 5 days. | ||||
| Escalation by NCH: | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “visited the customer place with senior technician and resolved customer machine problem with routine service and case closed” | ||||
| Consumer Remark in INGRAM: | Excellent! The helpline has always given resolution quickly | ||||
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