TOLL FREE
1800114000 OR 14404

All Days Except National Holidays(09:30 AM To 05:30 PM)


Consumer Support Portal (Version 2.3)

सफलता की कहानी / Success Story #2793842


NCH Docket No.: 2793842 Dated: 2021-06-21 Sector: Electronic Products
Problem Reported: In mid-May 2021, consumer had ordered for a pair of branded earphones and Speaker and paid onlinean amount of ₹2248.20. But, Company denied the order as the payment was not received against the order. However, the amount had been debited from the consumer’s account. Earlier, the company had agreed to process the refund amount but later they denied to do so as the transaction was not successful.It had been more than a month that he had been chasing up with the company for the refundto be credited back in his account.
Escalation by NCH: As the electronic products Company is a convergence partner of the National Consumer Helpline; the grievance was responded on the NCH Portal that “ We have refunded the amount. REF ID: xxxxxxxxxx Dated xxxxxx.”
Consumer Remark in INGRAM: Excellent!.No suggestions. Just keep up doing this type of work. Thanks a lot.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
Goods and Services Tax(GST) Related Information
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps