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सफलता की कहानी / Success Story #2793842

NCH Docket No.: 2793842 Dated: 2021-06-21 Sector: Electronic Products
Problem Reported: In mid-May 2021, consumer had ordered for a pair of branded earphones and Speaker and paid onlinean amount of ₹2248.20. But, Company denied the order as the payment was not received against the order. However, the amount had been debited from the consumer’s account. Earlier, the company had agreed to process the refund amount but later they denied to do so as the transaction was not successful.It had been more than a month that he had been chasing up with the company for the refundto be credited back in his account.
Escalation by NCH: As the electronic products Company is a convergence partner of the National Consumer Helpline; the grievance was responded on the NCH Portal that “ We have refunded the amount. REF ID: xxxxxxxxxx Dated xxxxxx.”
Consumer Remark in INGRAM: Excellent!.No suggestions. Just keep up doing this type of work. Thanks a lot.
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