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सफलता की कहानी / Success Story #2869831

NCH Docket No.: 2869831 Dated: 2021-07-29 Sector: E- Commerce ( online shopping),
Problem Reported: Consumer had ordered a Kurta from an online shopping portal in the first week of June 2021. As per their return policy, the order was eligible for return with a full refund of ₹2100. The return request was accepted and the package was picked up the very next day. Consumer then mailed them her bank details, and enquired about the refund. After a week, they replied saying the transaction had failed. After another reminder mail, they replied stating that they have initiated it but it never reflected. Since then till today, after more than two weeks, she had sent endless mail reminders for her money, but the portal stopped replying altogether. She tried to contact them on social platforms but to no avail again.
Escalation by NCH: As company is not a Convergence partner of the National Consumer Helpline, the grievance was e-mailed to the company. The company responded that “Refund of Rs.2100/- has been processed, Merchant Transaction Id:-xxxxx, Bank Reference Number xxxxxx Timestamp: xxxxxx.”
Consumer Remark in INGRAM: Excellent! Very good, I received my refund after Consumer helpline intervention!!! Thank you NCH
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