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सफलता की कहानी / Success Story #2824891

NCH Docket No.: 2824891 Dated: 2021-07-06 Sector: Retail Outlets
Problem Reported: Consumer had purchased a branded Inverter AC in end June 2021, and had paid ₹ 34030/-. His grievance is that the company had sent him a defective product. He tried contacting the company but did not get any response. He wants either a replacement or refund from the company.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCh Portal stating “ Customer has received new replacement on xxxx, hence, we are closing this case.
Consumer Remark in INGRAM: Excellent ! Thank you INGRAM ! The xxxx store at Ahmedabad has resolved the issue, collected the defective piece and replaced /installed Air-conditioner of another company with the payment of difference of price. I appreciate the efforts of INGRAM to help consumers who pay for the product for their use, but if cheated by any of the business organisations, he can complain at INGRAM. I am satisfied.
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