NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #2841709

NCH Docket No.: 2841709 Dated: 2021-07-14 Sector: Electronic Products
Problem Reported: Consumer had ordered a laptop in mid- Feb 2021 and had paid ₹ 56787/- , however, he had received a faulty unit. He raised his grievance to the store after a month, in March 2021, and they sent him another unit , which also turned out to be faulty. Hence, consumer wanted a refund, and the company informed him that the refund would be processed after the unit was sent back to them. He told to them to pick up the unit, but no one come to collect it. He has been sending mails to the company for the refund , but had not received any response.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “ We collected the system and provided refund of the system value”.
Consumer Remark in INGRAM: Thanks for the fast process
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps