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NCH Docket No.: | 2862945 | Dated: | 2021-07-26 | Sector: | Agency Services |
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Problem Reported: | Consumer had booked porter service (Mini truck on rent) from a service provider in mid – July 2021. By mistake, instead of paying ₹300/-, he transferred ₹3800/- to the porter service. He had registered the grievance with the company for the refund of the differential amount but the company was denying the refund. | ||||
Escalation by NCH: | As the services agency is not a Convergence partner of NCH, the grievance was e-mailed to the company and the company responded that “We discussed with the consumer and have refunded ₹3500/- to the consumer's Bank Account.” | ||||
Consumer Remark in INGRAM: | Excellent ! |
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