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सफलता की कहानी / Success Story #2862945

NCH Docket No.: 2862945 Dated: 2021-07-26 Sector: Agency Services
Problem Reported: Consumer had booked porter service (Mini truck on rent) from a service provider in mid – July 2021. By mistake, instead of paying ₹300/-, he transferred ₹3800/- to the porter service. He had registered the grievance with the company for the refund of the differential amount but the company was denying the refund.
Escalation by NCH: As the services agency is not a Convergence partner of NCH, the grievance was e-mailed to the company and the company responded that “We discussed with the consumer and have refunded ₹3500/- to the consumer's Bank Account.”
Consumer Remark in INGRAM: Excellent !
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