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सफलता की कहानी / Success Story #2869546

NCH Docket No.: 2869546 Dated: 2021-07-29 Sector: Retail Outlet
Problem Reported: Consumer had purchased a branded smart TV from a large multi brand electronics retail outlet in end April 2021 and paid the amount of ₹59990/- . However, she was delivered a defective TV. She wanted it replaced, but the retail outlet was not replacing the defective TV. Even after 3 months of payment, the outlet had not taken any action in spite of repeated calls/ emails and reminders. She had paid ₹59990/- through a Bank credit card and since the last 2 months she was paying EMI with interest to the bank. And now the same model TV price had been hiked from ₹59990 to ₹69450. Even if they refund her the complete amount after taking back the damaged TV, she has to bear more than 10000 rupees to buy the same product.
Escalation by NCH: As company is not a Convergence partner of NCH, the grievance was forwarded to the company and they responded that “Refund initiated, it will credited within 7- 10 days”.
Consumer Remark in INGRAM: Excellent ! I got my refund. Thanks a lot guys
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