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सफलता की कहानी / Success Story #1961411

NCH Docket No.: 1961411 Dated: 2020-03-17 Sector: E-commerce
Problem Reported: Consumer had ordered for some medicines and paid ₹1280, but later on, he returned some of them, which were delivered back to the company. Accordingly, a refund of ₹576 was payable to him, but the company had not refunded the same in the e- wallet account of the consumer.
Escalation by NCH: As the company is registered as a Convergence Partner of National Consumer Helpline, the Company responded on the NCH portal that due to a technical issue, the refund was not processed. “The technical issue was resolved and the refund of Rs 576 was credited to the customers e-wallet.”
Consumer Remark in INGRAM: Amount Credited into wallet.
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