NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #2821994

NCH Docket No.: 2821994 Dated: 2021-07-05 Sector: E Commerce
Problem Reported: Consumer had placed an order for a branded smart watch in end June 2021 and paid 2999/-. He assumed that the smart watch had Bluetooth connectivity, because without checking detailed specifications he had placed the order. On receiving it, he tried to connect it with a smartphone, but as the Bluetooth option was not there, he raised a return request. However, the return request was rejected twice without his consent. The company’s customer care representative was asking him to purchase any other product of his need. Consumer was of the opinion that there was only one way to communicate with the company – the company calls the consumer stating their policy & rejecting the grievances by themselves. They had blocked his e-mail id too.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘Out call done, informed customer that return and refund is processed, asked customer to check but customer said he is busy and disconnected the call. Mail marked to customer with bank reference number. Refund processed on xxxx, Amount: xxxxx ARN: xxxxxx Case closed
Consumer Remark in INGRAM: I have received the refund, Thank You for your support
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps