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| NCH Docket No.: | 2821994 | Dated: | 2021-07-05 | Sector: | E Commerce |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had placed an order for a branded smart watch in end June 2021 and paid 2999/-. He assumed that the smart watch had Bluetooth connectivity, because without checking detailed specifications he had placed the order. On receiving it, he tried to connect it with a smartphone, but as the Bluetooth option was not there, he raised a return request. However, the return request was rejected twice without his consent. The company’s customer care representative was asking him to purchase any other product of his need. Consumer was of the opinion that there was only one way to communicate with the company – the company calls the consumer stating their policy & rejecting the grievances by themselves. They had blocked his e-mail id too. | ||||
| Escalation by NCH: | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘Out call done, informed customer that return and refund is processed, asked customer to check but customer said he is busy and disconnected the call. Mail marked to customer with bank reference number. Refund processed on xxxx, Amount: xxxxx ARN: xxxxxx Case closed | ||||
| Consumer Remark in INGRAM: | I have received the refund, Thank You for your support | ||||
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