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सफलता की कहानी / Success Story #2920000

NCH Docket No.: 2920000 Dated: 2021-08-24 Sector: Agency Services
Problem Reported: Consumer has booked a train ticket in end April 2019 for the journey in mid-August 2019 and had paid an amount of ₹2055 , online. The transaction had failed and it had been almost 2 years, the amount had still not been refunded to him. Later, the booking agency provided the UTR numbernto check with his bank for the refund amount, but the bank stated that no refund had been received with the provided UTR no. Since then, he had been following up with the company to refund the amount.
Escalation by NCH: As the Agency is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “As per your telephonic conversation held with our staff, the amount has been received by you and the case has been closed from our end.
Consumer Remark in INGRAM: Consumer called up NCH to inform that he had received the refund of ₹2055, and requested that his grievance be closed.
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