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सफलता की कहानी / Success Story #2949230

NCH Docket No.: 2949230 Dated: 2021-08-26 Sector: Digital Payment Modes
Problem Reported: Consumer, in one purchase in early September 2021, had paid ₹ 80 to the merchant on a specific e-wallet, but the but merchant informed the consumer that he was no longer using that e-wallet for payments. So, the consumer raised his grievance with the e-wallet company as suggested by the merchant. However, the consumer got a reply from the company that the merchant was not ready to reverse ₹ 80/- When the consumer contacted the merchant, the merchant confirmed that he had not received any call for the reversal.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘The amount has been reversed to sender's wallet.’
Consumer Remark in INGRAM: Thanks xxxx (company) as well as Consumer Helpline, I got my money. Thanks a lot for your support.
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