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NCH Docket No.: | 2949230 | Dated: | 2021-08-26 | Sector: | Digital Payment Modes |
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Problem Reported: | Consumer, in one purchase in early September 2021, had paid ₹ 80 to the merchant on a specific e-wallet, but the but merchant informed the consumer that he was no longer using that e-wallet for payments. So, the consumer raised his grievance with the e-wallet company as suggested by the merchant. However, the consumer got a reply from the company that the merchant was not ready to reverse ₹ 80/- When the consumer contacted the merchant, the merchant confirmed that he had not received any call for the reversal. | ||||
Escalation by NCH: | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘The amount has been reversed to sender's wallet.’ | ||||
Consumer Remark in INGRAM: | Thanks xxxx (company) as well as Consumer Helpline, I got my money. Thanks a lot for your support. |
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