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सफलता की कहानी / Success Story #1945994

NCH Docket No.: 1945994 Dated: 2020-03-07 Sector: E-commerce
Problem Reported: Consumer had placed an order for a pair of running shoes in midFebruary, 2020, and the amount paid was ₹5,596 but consumer was of the opinion that he was delivered a fake product. Consumer informed the company about this, and was asked to wait, but finally was not provided any satisfactory response.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal that the seller had confirmed that “the refund of Rs.5596/- has been completed and would be reflecting in the consumer's account in the next ten days. They also gave the Transaction reference number.”
Consumer Remark in INGRAM: Excellent. No Suggestion!!!! One of the best Services provided by the Government. Hats off!!!
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