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सफलता की कहानी / Success Story #2893955

NCH Docket No.: 2893955 Dated: 2021-08-26 Sector: Courier & Cargo
Problem Reported: In the first week of August 2021, a consumer had booked one parcel intercity within the State and had paid ₹ 2500/-. Consumer's grievance was that the courier company has not delivered his parcel which was so important and he was also not able to contact the company.
Escalation by NCH: As the courier company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that that ‘As discussed with you, the shipment has been delivered to the consignee’
Consumer Remark in INGRAM: Excellent! Immediate action taken. I got my shipment, thank you so much
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The Consumer Protection Act 2019

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