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सफलता की कहानी / Success Story #2916054

NCH Docket No.: 2916054 Dated: 2021-08-21 Sector: Automobiles
Problem Reported: In mid-August 2021, Consumer had given his car for service as he had to drive for long distance a week later. After the servicing, when he opened the car bonnet, it was so dirty as if nothing had been checked. Consumer was doubtful if any service had even been carried out or part replaced like checking the brakes, changing the filters etc. Consumer mentioned that if this was the case, he could have given it to a local mechanic, instead of choosing to get it serviced from the company’s authorized service center and paying more, as the consumer has more trust in an authorized service center for the services being performed. Consumer also stated that this was not the first time these kinds of things were happening.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘We have been informed by the dealership that the customer vehicle had been inspected and post requisite work, perfect roadworthy vehicle has delivered to the customer. Satisfaction letter signed by the customer is attached’
Consumer Remark in INGRAM: Excellent! This is the first time I used this to escalate the service issue. This facility is very good and helps uphold the consumer grievances
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