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सफलता की कहानी / Success Story #2938555

NCH Docket No.: 2938555 Dated: 2021-09-02 Sector: Electronic Products
Problem Reported: Consumer had purchased 25 liters branded Water Geyser for ₹7600/- through an authorized dealer of the company in end July 2015 which was still under warranty. As the water tank of the geyser started leaking a few months back, the consumer raised his grievance to the company. The service person who came said that the geyser would be replaced, and provided the replacement tag as well. He also guided the consumer to visit the dealer with details to get the replacement, but due to COVID 19, the dealer had closed his shop and hence, the consumer was not able to contact the dealer. Thereafter the company also did not respond to him.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH portal stating “Below mentioned call has been addressed and resolved. New unit has been replaced and installed at customer’s location”
Consumer Remark in INGRAM: Excellent! Already you have excellent service. My grievance was resolved expeditiously. Thanks for all your help
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