NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #2918773

NCH Docket No.: 2918773 Dated: 2021-08-23 Sector: Electronic
Problem Reported: Consumer had purchased a branded Bluetooth headphone in end April 2021. After 3 months, it stopped working, and the company provided the replacement of the headphone. However, the replaced headphone was a dead product without any Quality Check update on it. Hence, the consumer has requested the company to refund of the amount paid i.e. ₹1599.
Escalation by NCH: As the electronics Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “We have shipped the replacement via tracking ID xxxx; the same is in transit now. Hence we are closing the following complaint.”
Consumer Remark in INGRAM: Excellent. The New replacement is working perfectly. I am satisfied with the redressal NCH. Thank you very much. It was a good experience thanks for the Support. The faith on the system is now even stronger.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps