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| NCH Docket No.: | 2918773 | Dated: | 2021-08-23 | Sector: | Electronic |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had purchased a branded Bluetooth headphone in end April 2021. After 3 months, it stopped working, and the company provided the replacement of the headphone. However, the replaced headphone was a dead product without any Quality Check update on it. Hence, the consumer has requested the company to refund of the amount paid i.e. ₹1599. | ||||
| Escalation by NCH: | As the electronics Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “We have shipped the replacement via tracking ID xxxx; the same is in transit now. Hence we are closing the following complaint.” | ||||
| Consumer Remark in INGRAM: | Excellent. The New replacement is working perfectly. I am satisfied with the redressal NCH. Thank you very much. It was a good experience thanks for the Support. The faith on the system is now even stronger. | ||||
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