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सफलता की कहानी / Success Story #2918773


NCH Docket No.: 2918773 Dated: 2021-08-23 Sector: Electronic
Problem Reported: Consumer had purchased a branded Bluetooth headphone in end April 2021. After 3 months, it stopped working, and the company provided the replacement of the headphone. However, the replaced headphone was a dead product without any Quality Check update on it. Hence, the consumer has requested the company to refund of the amount paid i.e. ₹1599.
Escalation by NCH: As the electronics Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “We have shipped the replacement via tracking ID xxxx; the same is in transit now. Hence we are closing the following complaint.”
Consumer Remark in INGRAM: Excellent. The New replacement is working perfectly. I am satisfied with the redressal NCH. Thank you very much. It was a good experience thanks for the Support. The faith on the system is now even stronger.
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