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सफलता की कहानी / Success Story #1865022

NCH Docket No.: 1865022 Dated: 2020-01-21 Sector: E-commerce
Problem Reported: Consumer's mother was booked on a domestic Airlines flight from Guwahati to New Delhi in early December 2019 and had a confirmed seat. Despite reaching the airline check-in counter on time, she was not allowed to board the flight and the booking was rescheduled from the airlines side on the next available flight whose scheduled departure time was a few hours later, on the same day. And all this was because of the fault on the part of the airline staff.
Escalation by NCH: As Company is registered as a Convergence Partner of National Consumer Helpline the company responded on the portal as “We have processed refund for this order... and informed same to customer.”
Consumer Remark in INGRAM: Thanks for your support. We received refund today. Consumer Feedback on INGRAM: Excellent. Got excellent help.
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An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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