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सफलता की कहानी / Success Story #1954466

NCH Docket No.: 1954466 Dated: 2020-03-13 Sector: E-commerce
Problem Reported: Consumer had booked a flight ticket in February 2020 from a travel portal to travel from New Delhi to Vancouver (Canada) in early April by an international airline and had paid the amount of ₹43,048. After the news of the spread of Corona virus, he decided to cancel his ticket, and the airline confirmed that there would not be any cancellation charges and the full ticket amount would be refunded. On cancelling the ticket, the travel portal denied the refund, and informed the consumer that a written confirmation of the refund amount from the Airlines was required. He had forwarded the email confirmation, but the travel portal had not responded yet.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal stating, “Apologies for the trouble caused to you in reference to your complaint, seems your issue has been resolved from the company side as the complaint is closed from your side.”
Consumer Remark in INGRAM: Excellent! Great initiative by Indian Govt. for customers.
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