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सफलता की कहानी / Success Story #3026985

NCH Docket No.: 3026985 Dated: 2021-10-14 Sector: Electronics Products
Problem Reported: Consumer had purchased a branded laptop from a multi-brand retail store in the second week of October 2021 and had paid ₹ 41490/- As the laptop was working extremely slow, he visited the company’s authorized service center , they demanded ₹ 994/- to reinstall the software as the company warranty only covered the hardware. Also on enquiring whether this will be a permanent solution, the store staff explained shortcomings of the product and asked him to upgrade the laptop by adding SSD drive at a cost of ₹ 12000/-. Thereafter, the consumer did not want to keep the product and wanted refund.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “Refund has been received by the customer”
Consumer Remark in INGRAM: Excellent! Extremely satisfied with the help extended by Consumer helpline. My complaint was quickly actioned by xxxx team and refund was issued on priority. Many thanks for helping.
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