All Days Except National Holidays(08:00 AM To 08:00 PM)
Consumer Support Portal (Version 3.0)
All Days Except National Holidays(08:00 AM To 08:00 PM)
| NCH Docket No.: | 3026985 | Dated: | 2021-10-14 | Sector: | Electronics Products |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had purchased a branded laptop from a multi-brand retail store in the second week of October 2021 and had paid ₹ 41490/- As the laptop was working extremely slow, he visited the company’s authorized service center , they demanded ₹ 994/- to reinstall the software as the company warranty only covered the hardware. Also on enquiring whether this will be a permanent solution, the store staff explained shortcomings of the product and asked him to upgrade the laptop by adding SSD drive at a cost of ₹ 12000/-. Thereafter, the consumer did not want to keep the product and wanted refund. | ||||
| Escalation by NCH: | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “Refund has been received by the customer” | ||||
| Consumer Remark in INGRAM: | Excellent! Extremely satisfied with the help extended by Consumer helpline. My complaint was quickly actioned by xxxx team and refund was issued on priority. Many thanks for helping. | ||||
An Act to provide for better protection of the interests of consumers and for that purpose to make provision...
Read More →
