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सफलता की कहानी / Success Story #2945442


NCH Docket No.: 2945442 Dated: 2021-09-06 Sector: E-commerce
Problem Reported: Consumer had ordered a Silk Sari from an online shopping portal in end August 2021 and had paid an amount of ₹1299, but when it was delivered in the first week of September, he received a product different which was not the same as ordered. The same day, he had requested for refund or replacement of the product, but it was denied by the shopping portal.
Escalation by NCH: As the online shopping portal is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “We wish to inform you that the refund of ₹ 1,299 against your order from our end has been initiated on xxxx. The refund reference number is xxxxxxxxxx.”
Consumer Remark in INGRAM: Excellent. Thanks.
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