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सफलता की कहानी / Success Story #2999599

NCH Docket No.: 2999599 Dated: 2021-10-01 Sector: Electronics Products
Problem Reported: Consumer had purchased a branded table lamp in mid- February 2021 from an online shopping portal. As there were some issues with the product, consumer raised a grievance with the company. The company picked up the product in mid-September 2021, and since then, no information had been given to him on the return of the product. Every time that he spoke to customer care, he was told that it would be dispatched soon. Even as of early October, he had not received the product.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘Product is delivered to customer on xx-Nov-2021.
Consumer Remark in INGRAM: Excellent.Thanks.
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