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सफलता की कहानी / Success Story #1966950

NCH Docket No.: 1966950 Dated: 2020-03-20 Sector: E- Commerce
Problem Reported: Consumer had ordered a product of a specific flavor, and had paid ₹5924, but the company delivered him a wrong flavor. Consumer had raised the grievance to customer care and was asked to send all the images of the product and the invoice, which he did, and was told to wait for a few days. However, when he contacted them after the specified date, he was informed that the correct flavor was delivered. Consumer was of the opinion that the company was negligent, and most importantly being a food supplement, which is so costly, the company was not able to confirm and authenticate whether the seal on the product was true or fake
Escalation by NCH: As company is convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal stating “that the refund of Rs 5924/- was processed into the original payment method.”
Consumer Remark in INGRAM: Thanks for the wonderful help.
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