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सफलता की कहानी / Success Story #2960848

NCH Docket No.: 2960848 Dated: 2021-09-20 Sector: E- Commerce
Problem Reported: Consumer had ordered a branded Computer Monitor in mid – August 2021 from a shopping portal and paid the amount of ₹6890/-, but neither did the company ship the product nor returned his refund. Consumer reported this at but nothing happened. He reported this to the Micro Small and Medium Enterprises department of Centralized Public Grievance Redress and Monitoring System and they the replied to report this at Ministry of Consumer Affairs. The issue had not been resolved.
Escalation by NCH: As the online shopping portal is not a Convergence partner of NCH, the grievance was e-mailed to the company, and the company responded that they had checked all related data and found that said order had been automatically cancelled because of a technical issue. The company presumed that the order amount had been refunded to the customer account directly, but now on checking their records they found that the said amount had been reflected in their account. They asked the customer to provide his complete bank details with IFSC Code for transferring the said order amount directly to his bank account , so that customer can be satisfied.
Consumer Remark in INGRAM: I got the full refund on 21st September 2021. Thanks.
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