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| NCH Docket No.: | 2965167 | Dated: | 2021-09-15 | Sector: | Consumer Durable |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had purchased a RO water Purifier in the third week of October 2020 and had paid ₹ 10500/- . The RO was defective right from the start; the company technicians had visited many times and repaired the product, but the product not working properly. Consumer contacted the company for a replacement, but did not receive any response. | ||||
| Escalation by NCH: | As the RO Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “New Machine Delivered and Installed at Customer premises”. | ||||
| Consumer Remark in INGRAM: | Excellent. So fast and quick resolution thank u | ||||
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