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सफलता की कहानी / Success Story #2965167

NCH Docket No.: 2965167 Dated: 2021-09-15 Sector: Consumer Durable
Problem Reported: Consumer had purchased a RO water Purifier in the third week of October 2020 and had paid ₹ 10500/- . The RO was defective right from the start; the company technicians had visited many times and repaired the product, but the product not working properly. Consumer contacted the company for a replacement, but did not receive any response.
Escalation by NCH: As the RO Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “New Machine Delivered and Installed at Customer premises”.
Consumer Remark in INGRAM: Excellent. So fast and quick resolution thank u
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