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सफलता की कहानी / Success Story #2965119


NCH Docket No.: 2965119 Dated: 2021-09-15 Sector: Consumer Durables
Problem Reported: Consumer had purchased a branded water purifier Unit from an online shopping portal, in mid- November 2020, for ₹ 12999/-. After 3 months of using the RO, it started having problems like longer running time, lot of waste water, automatic running even when the tank is full etc. Consumer had raised his grievance with the company four times, and the Technician changed the RO membrane at one time and flow valve the next time. Within 2 months’ the problem resurfaced. Next two grievances were closed without attending. A new grievance was raised after which the technician changed the flow valve. Again in one-month the problem resurfaced. Consumer was not satisfied with the unit and wanted a refund.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘As confirmed by the team, the consumer will be receiving a refund for his device on the xxxxxxxxxx.’
Consumer Remark in INGRAM: Excellent. Thanks to this excellent service offered by NCH. The follow-up was swift without me having to follow-up. I got full refund for the defective product.
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