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सफलता की कहानी / Success Story #3045603

NCH Docket No.: 3045603 Dated: 2021-10-21 Sector: Banking
Problem Reported: Consumer had a car loan from a private Sector bank. As his car was stolen, he received an amount of ₹ 7,54,445 from the insurance company in end September,2021. After that he cleared his car loan account and the bank informed him that the remaining amount of ₹ 5,42,494.50 would be credited to his bank account. But even after almost a month, the amount had not been credited. He had raised a service request to the Bank, but after 4 days, he received a text message that his request could not be processed due to invalid account details. Then again after a few days of the text message he submitted a cancelled cheque with his bank details to the nearest branch, and after a few days he again received the same message that his request could not be completed due to invalid account details. Consumer wanted the refund amount as soon as possible.
Escalation by NCH: As the Bank is a convergence partner of the National Consumer Helpline, the grievance was responded by the Bank on the NCH Portal that ‘we have refunded the amount of ₹.5,42,494.50 to the repayment Bank Account XXXXXXXXXX7601 on October XX, 2021.’
Consumer Remark in INGRAM: Excellent. Very helpful for consumer
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