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All Days Except National Holidays(08:00 AM To 08:00 PM)
| NCH Docket No.: | 3045603 | Dated: | 2021-10-21 | Sector: | Banking |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had a car loan from a private Sector bank. As his car was stolen, he received an amount of ₹ 7,54,445 from the insurance company in end September,2021. After that he cleared his car loan account and the bank informed him that the remaining amount of ₹ 5,42,494.50 would be credited to his bank account. But even after almost a month, the amount had not been credited. He had raised a service request to the Bank, but after 4 days, he received a text message that his request could not be processed due to invalid account details. Then again after a few days of the text message he submitted a cancelled cheque with his bank details to the nearest branch, and after a few days he again received the same message that his request could not be completed due to invalid account details. Consumer wanted the refund amount as soon as possible. | ||||
| Escalation by NCH: | As the Bank is a convergence partner of the National Consumer Helpline, the grievance was responded by the Bank on the NCH Portal that ‘we have refunded the amount of ₹.5,42,494.50 to the repayment Bank Account XXXXXXXXXX7601 on October XX, 2021.’ | ||||
| Consumer Remark in INGRAM: | Excellent. Very helpful for consumer | ||||
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