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NCH Docket No.: | 3032400 | Dated: | 2021-10-16 | Sector: | E-Commerce |
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Problem Reported: | Consumer had ordered an Audio Frequency Amplifier Transistor from an electronics shopping portal. In the first purchase, he ordered 5 pieces and company delivered the same product which he ordered. He then decided to give a bulk order i.e. 2000 pieces but this time they did fraud with him and sent a different product than the previous one. Thereafter, they denied that they had sent him a different product, and also denied pickup and refund of his amount. He had registered the grievance with the company many times but his issue had not been resolved. | ||||
Escalation by NCH: | As the online shopping portal is not a Convergence partner of the National Consumer Helpline. The grievance was e-mailed to the company, and the company responded that – “We have processed the full refund to the consumer dated xxth Nov 2021”. | ||||
Consumer Remark in INGRAM: | Excellent!!! Very nice….Thanks a lot.. |
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