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सफलता की कहानी / Success Story #3022014

NCH Docket No.: 3022014 Dated: 2021-10-12 Sector: Consumer Durables
Problem Reported: Consumer had purchased a branded RO purifier in the third week of October 2020 for an amount ₹ 12499/-. After about 5 months, the consumer started facing issues as the water quality was very bad and the RO was not working continuously Consumer had raised a grievance explaining all these issues to the company, and after about 12 days, the service person came to have a look at the issue and said that only one membrane is faulty and would be replaced when they receive it from the company. After following up for almost 4 months to get the issue resolved, there was no satisfactory response and no part had been replaced by the company.
Escalation by NCH: As the company is convergence partner of the National Consumer Helpline, the response received from the company on the NCH Portal was “Work Done and Machine Pump changed” .
Consumer Remark in INGRAM: Excellent! Everything is fine.
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