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सफलता की कहानी / Success Story #3005364

NCH Docket No.: 3005364 Dated: 2021-10-05 Sector: Electronics Products
Problem Reported: Consumer had purchased a LED TV for ₹ 34000 in October 2016, which had a warranty of 5 years. After using it for a few years, as the TV had a display problem he contacted the company and they arranged for a technician’s visit to his home in the last week of September 2021. The company executive informed him that the part that had got damaged was not available in stock, and would be replaced when it was available. Thereafter, he contacted the company many times and every time they provided the new timeline of the next day for the replacement of the damaged part but eventually no one came. Consumer wanted that the company should resolve the issue on priority basis.
Escalation by NCH: As the company is convergence partner of the National Consumer Helpline, the response received from the company stated “The customer issue has been solved, Part (panel) changed.”
Consumer Remark in INGRAM: Excellent! I am really satisfied, thank you so much.
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