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सफलता की कहानी / Success Story #3093260

NCH Docket No.: 3093260 Dated: 2021-11-12 Sector: Telecom
Problem Reported: Consumer had recharged her connection with ₹2798/- to a wrong mobile number through an e-wallet App. After she realized her mistake, she contacted the e-wallet helpline to resolve the issue, but they said they could not help as it is not part of transferring. She also tried the recharge reversal code, and also contacted the service provider’s store but they said that they couldn’t help because of technicalities.
Escalation by NCH: As the telecom service provider is a convergence partner of the National Consumer Helpline; the grievance was responded by the service provider company on the NCH Portal that “As per team revert, the benefits of Rs.2798 has been reversed to the correct number xxxxxxxxxx and the current validity is till xx November 2022. As per telephonic discussion with the customer, we have informed her of the same. She is satisfied with the resolution. The issue has been resolved.”
Consumer Remark in INGRAM: Excellent! My Grievances is resolved. This NCH App made xxxxxxx to reverse the recharge. I am so happy and satisfied with the work. Thank you so much
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