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| NCH Docket No.: | 3013931 | Dated: | 2021-10-08 | Sector: | Automobiles |
|---|---|---|---|---|---|
| Problem Reported: | Consumer had purchased a two wheeler from an authorized dealer of the company in mid – March 2021 that had an offer from a third party of 7.5% cashback using a Specific Bank’s Debit Card option. The cash-back had to be credited in his Bank account within 90 days. However, it had been more than 150 Days and no amount has been credited and neither had he received any response from the company or the dealer. Consumer had the transaction details where the cash back had been mentioned. | ||||
| Escalation by NCH: | As the automobile company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Regret for inconvenience faced by you. Customer has received the refund through cheque. Satisfaction letter attached for reference.” | ||||
| Consumer Remark in INGRAM: | Excellent. First time I lodged a complaint, and I am satisfied with the service provided by Consumer Helpline. | ||||
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