NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)


Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #3095975


NCH Docket No.: 3095975 Dated: 2021-11-14 Sector: E-Commerce
Problem Reported: Consumer had purchased a branded mobile handset from an online shopping portal in the first week of November 2021 and had paid ₹27999/-. As the consumer was not satisfied with the camera performance, he contacted the online shopping portal for a replacement. However, the portal said that for the camera quality they cannot provide replacement, and consumer was of the opinion that as the handset was still under a replacement policy period, why was the portal not resolving his problem.
Escalation by NCH: As the portal is a convergence partner of the National Consumer Helpline, the company responded on the NCH Portal that “We’d like to let you know that the seller has confirmed that the refund of ₹27999/- has been completed on xx Nov 21 and should be reflecting in your account by xx Nov 21
Consumer Remark in INGRAM: Excellent. Thanks for your all support sir/madam the company has initiated refund.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps