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सफलता की कहानी / Success Story #3095975

NCH Docket No.: 3095975 Dated: 2021-11-14 Sector: E-Commerce
Problem Reported: Consumer had purchased a branded mobile handset from an online shopping portal in the first week of November 2021 and had paid ₹27999/-. As the consumer was not satisfied with the camera performance, he contacted the online shopping portal for a replacement. However, the portal said that for the camera quality they cannot provide replacement, and consumer was of the opinion that as the handset was still under a replacement policy period, why was the portal not resolving his problem.
Escalation by NCH: As the portal is a convergence partner of the National Consumer Helpline, the company responded on the NCH Portal that “We’d like to let you know that the seller has confirmed that the refund of ₹27999/- has been completed on xx Nov 21 and should be reflecting in your account by xx Nov 21
Consumer Remark in INGRAM: Excellent. Thanks for your all support sir/madam the company has initiated refund.
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