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सफलता की कहानी / Success Story #3090654

NCH Docket No.: 3090654 Dated: 2021-11-11 Sector: Electronic
Problem Reported: In the last week of September 2021, Consumer had ordered a branded Bluetooth headphone and paid an amount of ₹1349/, online. The order was to be delivered within 8-10 working days, but even after a month, the order had not been delivered, despite several follow-ups with the Company. Hence, the consumer had requested for refund of the amount paid.
Escalation by NCH: As the Electronics Products Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “the customer has been refunded.”
Consumer Remark in INGRAM: Very Good. Solved my issue but it’s very late. Thanks.
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