All Days Except National Holidays(08:00 AM To 08:00 PM)
NCH Docket No.: | 3103440 | Dated: | 2021-11-17 | Sector: | Electronics Products |
---|---|---|---|---|---|
Problem Reported: | Consumer recently bought a branded mobile handset in mid- September 2021and paid the amount of ₹14000/-. Despite being new, he was facing too many issues while using the Android handset such as hanging, WIFI connectivity problems, Bluetooth connectivity issues, and utmost problems in touch responses. Consumer did not receive the handset in good condition and with smooth features as expected and as mentioned on the cellphone. He faced issues while attending his online CA studies. He had registered the grievance with the company but the issue was not resolved. | ||||
Escalation by NCH: | As company is not a Convergence partner of NCH, the grievance was e-mailed to the company, and the response received was that “The consumer has already got the replacement of the handset on xx-11-2021. | ||||
Consumer Remark in INGRAM: | Excellent. Very happy with the service. Got the replacement. |
An Act to provide for better protection of the interests of consumers and for that purpose to make provision...
Read More →