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सफलता की कहानी / Success Story #3103440

NCH Docket No.: 3103440 Dated: 2021-11-17 Sector: Electronics Products
Problem Reported: Consumer recently bought a branded mobile handset in mid- September 2021and paid the amount of ₹14000/-. Despite being new, he was facing too many issues while using the Android handset such as hanging, WIFI connectivity problems, Bluetooth connectivity issues, and utmost problems in touch responses. Consumer did not receive the handset in good condition and with smooth features as expected and as mentioned on the cellphone. He faced issues while attending his online CA studies. He had registered the grievance with the company but the issue was not resolved.
Escalation by NCH: As company is not a Convergence partner of NCH, the grievance was e-mailed to the company, and the response received was that “The consumer has already got the replacement of the handset on xx-11-2021.
Consumer Remark in INGRAM: Excellent. Very happy with the service. Got the replacement.
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