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सफलता की कहानी / Success Story #3076575

NCH Docket No.: 3076575 Dated: 2021-11-05 Sector: Electronic Products
Problem Reported: Consumer had purchased a branded Smart watch in July 2020 for ₹ 15,595 online, from the company website. After using it for about 2 months, he started facing display issue in the watch. He registered a grievance with the service center and the customer care, requesting them for a replacement because of the display issue. However they insisted that it would be repaired and not replaced. As there was no service center in his area, he couriered it to them. He received the watch after repairs but after regular use, the display problem resurfaced again in June 2021, and he faced the same display problem thrice. He had requested for replacement since the first service, however the company denied replacement as it was beyond 30 days of purchase, but if the watch cannot be repaired, he wanted a replacement or refund of the amount paid
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the response received from company stated “If customer is facing same issue then watch has to be sent for repair like last time and if the issue is same then we will issue replacement and concerned team will respond and update on resolution.”
Consumer Remark in INGRAM: Very Good. Putting my Grievances here I think it made an impact and my issue was resolved. Thank You.
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