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सफलता की कहानी / Success Story #2990100

NCH Docket No.: 2990100 Dated: 2021-09-27 Sector: E Commerce
Problem Reported: Consumer had ordered a high quality high end branded laptop from an online shopping portal, and amount paid was ₹ 67,900/- in mid- September 2021. However, he received a different model and the laptop had scratches. The online shopping portal investigated from their side and accepted their fault. After that several return requests were made but no one came to pick up the product. Consumer wanted the company to pick up the product and refund the amount paid by him.
Escalation by NCH: As the shopping portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on NCH Portal that “the refund worth ₹.67, 900/- as requested and required by you was provided into your original mode of payment (credit/debit card) on September xx, 2021.
Consumer Remark in INGRAM: Excellent. I am glad for taking up my Complaint and resolving at the earliest. I will surely convey to others for your quick resolution. Thanks a lot.
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