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सफलता की कहानी / Success Story #3136828

NCH Docket No.: 3136828 Dated: 2021-12-03 Sector: E-Commerce
Problem Reported: Consumer had ordered for some furniture from an online shopping portal in early November 2021 and had paid – ₹9999/-, but the furniture had not been delivered even after almost 4 weeks. The company was not providing him any information and customer care of the company had been disconnecting his chats and calls. The products had not been delivered, and the shopping portal was not refunding the paid amount to the consumer. He had been given a wrong tracing id which showed as invalid when he tracked his product.
Escalation by NCH: As the online shopping portal is a convergence partner of the National Consumer Helpline, the response received from the company on the NCH Portal stated “ The seller has initiated the refund of ₹9999 on xxxx with reference number: xxxxxxxxx, and it will be credited to the credit card account on or before xxxxxx”.
Consumer Remark in INGRAM: Excellent. Thanks for your all support sir/madam they company has initiated refund.
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An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

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