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सफलता की कहानी / Success Story #3085285

NCH Docket No.: 3085285 Dated: 2021-11-09 Sector: Airlines
Problem Reported: Consumer had paid ₹ 2000/- in early November 2021 for pre booking of extra luggage on a fight through a mobile Wallet on the Airlines website. The transaction was successful and the money also got deducted. However the Airlines team said that they had not received the money and hence not refunding the amount. Consumer had filed a grievance on the Airlines website as well, but had not received any response. He raised his grievance at NCH, and attached all the details of the transaction and the consumer complaint made to the Airlines as well.
Escalation by NCH: As the Airline is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “we would like to inform you that the refund of the amount debited against the failed booking transaction has been initiated and shall reflect towards your account within 10 working days.”
Consumer Remark in INGRAM: Excellent! I could not believe that my problem was resolved so fast. I have been following up with the merchant but all in vain. INGRAM helped me to get my refund within 2-3 days.
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