NCH Numbers

All Days Except National Holidays(08:00 AM To 08:00 PM)

Consumer Support Portal (Version 3.0)

सफलता की कहानी / Success Story #3081343

NCH Docket No.: 3081343 Dated: 2021-11-14 Sector: Digital Payment Modes
Problem Reported: Consumer has a savings account in a PSU Bank. In mid-September, 2021 he has made a payment of ₹ 2144/- through a payment App, for electricity bill payment but the transaction had failed. However, the amount did not get credited back to the consumer’s account even after two months. He wanted the bank to credit the amount paid as soon as possible.
Escalation by NCH: As the Bank is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘Customer account credited on xxxx by Rs 2144/- by Reference number xxxxxxxxx’
Consumer Remark in INGRAM: Excellent. If you keep on providing such services, then people will not feel any hesitation in doing online transactions. Thanks.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps