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सफलता की कहानी / Success Story #3108102

NCH Docket No.: 3108102 Dated: 2021-11-19 Sector: Electronics Products
Problem Reported: Consumer had ordered a branded smart watch for ₹ 8396.50 from the Brand’s website in the third week of July 2021. Consumer paid the amount via digital payment, instantly the money got debited from her bank account and at the same time she got a confirmation email from the company informing her that the order was confirmed with the invoice containing order number and transaction reference. After that she did not get any update from the company. When she tried to track the order it said that ‘no such details found’. So she contacted the company’s customer care (by email and toll free number) several times and explained her concern, but the reply received was that they needed some time to investigate. Even after 4 months, neither did she get the watch, neither any refund, nor any positive reply from the company. Consumer wants the refund from the company.
Escalation by NCH: As the company is convergence partner of the National Consumer Helpline, the company responded on the NCH portal that “The order has been refunded as confirmed by the concerned team”
Consumer Remark in INGRAM: The Company refunded me the full amount. Thank you NCH
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