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सफलता की कहानी / Success Story #3028691

NCH Docket No.: 3028691 Dated: 2021-10-14 Sector: Airlines
Problem Reported: Consumer had booked a flight ticket in February 2020, for domestic travel and return during April 2020. But the ticket was canceled due to the declaration of National lockdown during the first wave of Covid-19. The airline kept the amount of the ticket Rs 5017.00 as 'credit shell' in his account with the Airlines. As the credit shell expired on 31st March 2021, he was expecting the refund of the amount to his bank account. As it did not happen, he requested the airlines for the refund to his bank account since mid - August 2021 onwards. But he had not received the amount even after 2 months of his request. He requested NCH to help him get the refund.
Escalation by NCH: As the Airline is a convergence partner of the National Consumer Helpline; the grievance was responded by the company same day on the NCH Portal that “Please be informed that we have processed the refund towards the given bank details under the refund id: NEFT xxxxxx on xxxxx.”
Consumer Remark in INGRAM: Excellent! I am happy that I received the refund, for which I waited for 1 and half years and wasted 2 months sending emails to xxxxxx.
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