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सफलता की कहानी / Success Story #3021021

NCH Docket No.: 3021021 Dated: 2021-10-11 Sector: Consumer Durables
Problem Reported: Consumer had purchased a 3 Burner Glass Top gas stove in March 2021 for an amount of ₹ 4200/- After about 5 months, as the glass top of the stove broke , he registered his grievance with the dealer and the company. A technician visited from the company and assured him that it would be repaired. Thereafter, as there was no response from the company, he contacted them repeatedly over the next 2-3 weeks, and each time the company representative assured him that a technician would visit, but no one visited and he had not got the solution on his grievance
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘COMPLAINT RESOLVED. PRODUCT REPAIRED’
Consumer Remark in INGRAM: Very Good. After filing the complaint, company responded within 4 days and the matter was resolved
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