NCH Numbers
New Shortcode 1915

All Days Except National Holidays(08:00 AM To 08:00 PM)


Consumer Support Portal (Version 2.3)

सफलता की कहानी / Success Story #3079862


NCH Docket No.: 3079862 Dated: 2021-11-07 Sector: E-commerce
Problem Reported: In mid–Oct 2021, consumer had booked a Hotel and Tour package from an online travel portal and had paid an amount of ₹48,500/-. And, on the day of travel the flight got cancelled. He immediately raised the grievance with the company to cancel the Hotel package also, and process the refund of full amount paid. But, the online travel company refunded only ₹29,500/- instead of ₹48,500/-.
Escalation by NCH: As the Travel Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH Portal that “We would like to inform you that the applicable refund of INR 47525/- is processed from our end in your account. Please find below the RRN details for your reference.”
Consumer Remark in INGRAM: Excellent. Super-fast n fully satisfied.
 NCH Success Stories
Dept / Ministries In INGRAM
Directors (Nodal Officers) of Public Grievances in GoI
The Consumer Protection Act 2019

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...

Read More →
Social Medias
Our Apps