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सफलता की कहानी / Success Story #3128987

NCH Docket No.: 3128987 Dated: 2021-11-29 Sector: Broadband & Internet
Problem Reported: Consumer requested for a new broadband connection from a telecom service provider in mid - Nov 2021. The executive visited his house and he paid an amount of ₹1764/- and the executive assured him that he would get the connection within next 24 hours. However, as the new connection was not given as assured, he contacted the company and was told that he would get the connection 3 days after making the payment. But even after almost 10 days of having made the payment and doing several follow-ups, no connection was provided, the consumer requested for cancellation of his request and refund of the money paid. He was assured that the backend team would contact him in the next 4 hours for the refund but even after a week the issue was not resolved.
Escalation by NCH: As the service provider is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “ This is to apprise you that the highlighted concern has been addressed as the refund was already initiated in the debit card ending with xxxxxxx of Rs.1768/- with the bank reference number xxxxxxxxxxxx.’
Consumer Remark in INGRAM: Excellent services, quick redressal, easy communication available with NCH through the helpline and easy and direct contact to the company. Everything is fine. The website is also fast and well responsive. Thanks to GOI
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