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सफलता की कहानी / Success Story #3163848

NCH Docket No.: 3163848 Dated: 2021-12-16 Sector: Agency Services (Car/Bike Rental Services/ Resale Services)
Problem Reported: In late November 2021, a consumer had booked a cab from home to the airport. On reaching the airport, the driver said he did not have change so the consumer paid ₹. 977 through a payment App. In the first and second transactions, the payment failed. The third time it went through successfully. After some time his first transaction got successful. The consumer tried to connect with the cab driver but there was no contact number available, so he raised his concern to the company, after which he got a credit of 150 points which was equivalent to Rs.150. Consumer wants full refund as he paid ₹977 twice.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘Paid the partner twice Resolution: Apologized for the hassle, credited the remaining balance, and have taken actions accordingly.
Consumer Remark in INGRAM: Excellent. I have no words to describe how great and efficient this service works. It's outstanding how the consumer helpline helps the consumer in such an easy way and takes swift action. Really proud as a citizen to have such great service. Hats off to you guys and thank you so much.
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