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सफलता की कहानी / Success Story #3149436

NCH Docket No.: 3149436 Dated: 2021-12-09 Sector: Electronics Products
Problem Reported: Consumer had bought through an e-wallet a branded mobile handset from the Brand’s website. The amount was transferred from his Bank Account to the e-Wallet, which in turn was paid to the company. After the payment, the website did not show any confirmation for his order. He contacted the customer care several times, first they said that they were looking at the issue, after then he got an email stating that they had not received the money. He had confirmed from both – his bank and the e-wallet provider that the amount of ₹23,404/- had been successfully transferred to the company, so why had he received the mail that they had not received the payment.
Escalation by NCH: As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “Customer reported the issue for refund, informed customer about refund status; customer agreed for same Hence, case closed.
Consumer Remark in INGRAM: Excellent. I have received my refund. Highly obliged.
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