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सफलता की कहानी / Success Story #3141157

NCH Docket No.: 3141157 Dated: 2021-12-05 Sector: Electronics Products
Problem Reported: Consumer had purchased a branded mobile handset in April 2019 for ₹17,999/-. As the handset required repairs in October 2021, he had opted for pick and drops service, online, from the company’s mobile care. The pickup executive, after checking, took the handset along with the original bill and box. When one month had passed by without the company contacting him, he enquired whether they had received the handset, but did not receive a proper response. Consumer followed up with the company for more than a month, but approached the National Consumer Helpline only when the company did not respond properly to him.
Escalation by NCH: As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Replacement delivered to consumer”
Consumer Remark in INGRAM: Excellent. Thanks
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